1) Where do I pick up the keys for the apartment?
 - We will personally meet you at the apartment and hand you the keys (please remember call us once you arrived Barcelona)

2) Are there sheets and towels available in the apartment?
 - Yes, there will be sheets and towels available for all the guests, everything will be ready on your arrival. The apartments are equipped to the last detail, you only need to bring your personal belongings.

3) How far is the apartment from Barcelona airport?
 - Barcelona airport is around 20 or 40 minutes away from the apartment by taxi. If you decide to use public transportation (train or aerobus) you will take 1 hour or more, it depends the area of the apartment is located.

6) How do I reach the apartment from Girona airport?
 - There is a bus from Girona airport to Barcelona, which leaves you in North Station. From there you can take metro or taxi to the apartments.

7) What time can we access the apartment and when must we vacate it?
 - Check-in is from 14:00 p.m. The check-out is before 12:00 p.m. If the damage deposit was paid by credit card, this will be returned to your card automatically once the apartment has been checked.
 - The keys must be left on the table in the living room on departure.

8) How do I pay the 15 % reservation of the total invoice?
 - Once you have filled out the reservation form, you have three different options to pay the 15 %:

  * Online credit card (Visa or Mastercard).
  * Bank transfer/Electronic banking (You must send us the bank receipt by fax to confirm the reservation within 24 hours).
  * By telephone (Credit card).

9) How do I pay the the remaining 85 % of the invoice?
 - The amount pending (85 %) can be paid in cash (Euros) or by credit card (Visa or Mastercard) upon arrival at the apartment. If you wish, you can also pay it the days up to your arrival, by bank transfer, credit card or over the telephone.

10) Do I have to pay a damage deposit?
 - MH Apartments has the rights to ask for a deposit 150 Euros upon arrival at the apartment. This deposit will be returned on the departure day once we have checked that there has been no damage caused to the apartment or its contents. Please note that for reservations of 2 or more apartments we ask for a deposit of 250 Euros per apartment.

11) Are there any extra costs to be paid?
 - No, the total amount of the invoice includes everything (cleaning, water, electricity,...). There is a fee of 20 Euros for arrivals after 20.00 p.m, except in Center and Suites where it is automatic check-in after 20.00.

12) When will I receive the confirmation of my reservation?
 - The reservation will not be confirmed until you have filled out all the corresponding information on the reservation form and the payment of the 15 % has been fulfilled. Once we have received all the data required, we will send you the confirmation of the reservation together with all the information and the reservation number within a period of 24 hours, depending on the payment system you chose. Reservations carried out over the weekend will receive confirmation on the Monday, unless the payment was carried out by online credit card, in which case, the confirmation will be immediate.

13) How can I cancel a reservation?
 - All the cancellations must be advised by email or fax. You can see MH Apartments cancellation and refunds policy here: GENERAL CONDITIONS .

14) Where can I locate and how can I contact with MH Apartments?

 - Name: MH Apartments Managers s.l.
 - Address:  

  Pasaje Montserrat de Andrés, n°11, Bajos
  08014 Barcelona
  España

 - NIF:  B63258438
 - Tlf: +34 93 323 87 90
 - Fax: +34 93 432 18 02

 - Email:  info@mhapartments.com  ; reservas@mhapartments.com

- WEB PAGE:  www.mhapartments.com

Office opening hours: from 09:00 to 20:00 Monday to Sunday.

BEFORE ASKING FOR ANY OF THE SERVICES MH APARTMENTS OFFER, WE RECOMMEND YOU READ THE GENERAL CONDITIONS OF USE IN DETAIL.