RESERVATIONS:

Once MH Apartments  has confirmed the availability of the apartment chosen by the client, a payment of 15%  of the total invoice is required, as deposit.
This can be paid by electronic banking, credit card or a bank transfer. The reservation will not be confirmed until MH Apartments  receive the amount specified. If this percentage down payment is done by bank transfer, the client must send us a copy of the bank receipt to confirm the payment.

PAYMENT OF REMAINING AMOUNT DUE:

The rest of the invoice due, can be paid the days up to the arrival by credit card or bank transfer. If the client prefers to pay the rest on arrival in the apartment, they can do so by credit card, in cash or both.

RESERVATIONS AMENDMENTS:

If the client wishes to change the dates of their reservation, it must be communicated to MH Apartments  by email or fax. If there is availability for the chosen dates, then we will make the corresponding changes at no extra cost. If there is not availability in the new dates chosen by the client and the client wishes to cancel the reservation, MH Apartments  cancellation policy will be applied.

CANCELLING A RESERVATION:

All cancellations must be communicated via email or fax. Our cancellation policies are subject to the following conditions:

• Cancellations communicated up to 7 days before arrival: 100% of the deposit will be withheld.
• Cancellations communicated more than 7 days before arrival: 100% of the deposit will be refund.

In the case of any force majoure (Fire, flooding, theft) MH Apartments  reserve the right to change the apartment reserved by the client for one of the same or a superior category.

GUEST IDENTITY:

The client must inform MH Apartments  of the total number of people who will be occupying the apartment during their stay and only these people can then make use of the apartment. MH Apartments  will need the clients full name, telephone number and email address when the reservation has been confirmed. MH Apartments  reserve the right to ask for the same information of the other guests if it were necessary. Children under 3 years old are free. Pets are not allowed at the apartments.

DAMAGE DEPOSIT:

At the arrival, a fixed amount of 150€ per apartment will be charged on your credit card and 250€ per apartment for group reservations. The deposit will be refundable after checking the apartment and whether there have been no complaints from other clients.

CHECK-IN/ CHECK-OUT:

MH Apartments Barcelona: The client will be received personally at the apartment by staff from MH Apartments except in MH Apartments Suites and MH Apartments Center where the check in is done with automatic check in machine in the same building. Check in will be from 14:00 pm. Earlier arrivals will be checked in subject to availability of the apartment at their arrival time. From 8 p.m there is a supplement of 20 euros, except in MH Apartments Suites and MH Apartments Center where will be done free of charge by automatic check-in.

Check out time will be before 12:00 pm. If the apartment is vacated between 12:00 pm and 15:00 pm, there will be a surcharge of 30% of the daily fare, if it is vacated after 15:00 the surcharge will be 100% of the daily fare.

MH Apartments Prague: The client will be received personally at the apartment by staff from MH Apartments. Check in will be from 14:00 pm. Earlier arrivals will be checked in subject to availability of the apartment at their arrival time. From 8 p.m the check in will be done with automatic check in machine in the same building.

Check out time will be before 12:00 pm. If the apartment is vacated between 12:00 pm and 15:00 pm, there will be a surcharge of 30% of the daily fare, if it is vacated after 15:00 the surcharge will be 100% of the daily fare.

EQUIPMENTS/ SUPPLIES/ CLEANING:

All electricity, water and gas supplies are included in the apartment rental price. There are sheets and towels available in the apartment for all the guests. Also, included in the price, is a full apartment cleaning at the client departure as well as a free cleaning service for stays of  7 or more nights. MH Apartments  have an additional cleaning service available at a cost upon a previously request of the client .

TAXES:

MH Apartments Barcelona: In accordance with Spanish Law, all reservations have a 8% added tax , this tax is included in the total invoice of the reservation.

MH Apartments Prague: In accordance with Czech Republic Law, all reservations have a 14% added tax , this tax is included in the total invoice of the reservation.

RESPONSABILITIES:

MH Apartments  will not be held liable for any consequences which could occur from the clients use of the apartment during their stay, this includes physical damages, loss by theft, fire or criminal behaviour. If by any chance there should be a damage or fault in the apartment not caused by the wrong usage of the client and it was impossible for the client to stay in the apartment, MH Apartments  would take responsibility for the repair of it as soon as possible, with prior notice from the client. If for some reason it could not be repaired immediately, MH Apartments  would re-locate the clients in another apartment of the same category.

GUEST BEHAVIOUR:

The client and his/her guests have a duty to behave in a civic manner and to respect the normal co-existence rules. In the case that these general co-existence rules are not kept, MH Apartments  have the right to demand the guests to vacate the apartment with no compensation.