General terms

RESERVATIONS:

Once the client completes the reservation through our website by entering their personal details and credit card information, a confirmation email will be sent.

INVOICE PAYMENT:

Payment of the invoice will be made upon arrival at the apartment by credit card (Visa or Mastercard), except for offers with their own conditions:

- Non-refundable: 100% of the booking amount will be charged at the time of booking.

- Medium stays: 15% will be charged at the time of booking and the remaining 85% upon arrival.

- Long stays: 25% will be charged at the time of booking and the remaining 75% will be negotiable depending on each case.

PRE-AUTHORIZATION:

For bookings with free cancellation conditions, we verify credit cards with amounts not exceeding €0.10, which are later refunded.

CHANGE OF STAY DATES:

If the client wishes to change their reservation dates, they must notify MH Apartments by email. If the new dates are available, the change will be made at no additional cost. If there is no availability and the client decides to cancel the reservation, the standard MH Apartments cancellation policy will apply.

For Non-refundable Offers, it is possible to modify dates up to 5 days before arrival, for equal or higher booking amounts.

RESERVATION CANCELLATIONS:

The client may cancel free of charge up to 48 hours before arrival. In case of late cancellation or no show, the amount of the first night will be charged to the credit card provided, except for offers with their own conditions:

- Non-refundable: the amount is not refundable in case of cancellation.

- Medium stays: the client may cancel free of charge up to 15 days before arrival. Cancellations made after 15 days will result in the non-refund of the 15% prepayment.

- Long stays: the client may cancel free of charge up to 30 days before arrival. Cancellations made after 30 days will result in the non-refund of the 25% prepayment.

Cancellations during the stay will not be refunded.

Cancellations must be communicated by email.

MH Apartments reserves the right, for reasons of force majeure (fire, flood, theft…), to change the reserved apartment to another of equal or superior category.

GUEST IDENTIFICATION:

The client must inform MH Apartments of the total number of people who will occupy the apartment. Only these individuals may use it, according to the maximum capacity of each apartment. Upon booking, the client will provide their name, phone number, and email address. MH Apartments reserves the right to request the same information for the other occupants if necessary.

Minimum check-in age: 21 years

SECURITY DEPOSIT:

All reservations require a deposit of €250 per apartment to cover possible damages. This deposit will be refunded once the apartment has been inspected.

Smoking is prohibited in the apartments. Penalty: €100

GROUPS:

Reservations of 3 or more apartments will be considered a group. These bookings may be subject to different conditions and additional supplements. The reservations department will contact the client to inform them of the special conditions.

Bachelor/bachelorette parties or similar groups are not accepted.

CHECK-IN/ CHECK-OUT:

MH Apartments in Barcelona: Check-in is carried out using a self check-in machine located in the building; there is no reception. Check-in is from 15:00. Early arrivals will be accommodated depending on availability.

Check-out must be completed before 11:00. Check-out between 11:00 and 15:00: 30% of the daily rate. Check-out after 15:00: 100% of the daily rate.

MH Apartments in Madrid: MH Apartments Central Madrid: Reception available from 8:00 to 18:00 (Monday–Sunday). Outside these hours, check-in is done via self check-in machine.

MH Apartments Soho Madrid: Check-in via self check-in machine. Check-in from 15:00, early arrivals subject to availability. 

Check-out conditions:

Before 11:00.

Between 11:00 and 15:00 → 30% of daily rate.

After 15:00 → 100% of daily rate.

MH Apartments in Valencia: Reception available from 8:00 to 18:00 (Monday–Sunday). Outside these hours, check-in is via self check-in machine.

Check-in from 15:00, early arrivals subject to availability.

Same check-out conditions as above.

MH Apartments in Sevilla:  Check-in via self check-in machine in the building. Check-in from 15:00, early arrivals subject to availability.

Same check-out conditions as above.

EQUIPMENT / UTILITIES / CLEANING:

All water, electricity and gas utilities are included in the apartment rate. Clients will have a complete set of bed linen and towels per person.

TAXES:

MH Apartments in Barcelona: In accordance with Spanish law, all reservations include a 10% VAT, already included in the total invoice. Tourist Tax: €6.88 per person per night, payable upon arrival.

MH Apartments in Madrid, Valencia and Sevilla:  In accordance with Spanish law, all reservations include a 10% VAT, already included in the total invoice.

LIABILITIES:

MH Apartments is not responsible for any consequences arising from the client's use of the apartment during their stay, including damages, injuries, losses due to theft, fire, or criminal activity. If a breakdown occurs during the stay that is not caused by misuse and prevents normal use of the apartment, MH Apartments will repair it as soon as possible after the client’s notification. If the issue cannot be resolved immediately, MH Apartments will provide another apartment of similar characteristics.

GUEST BEHAVIOR:

Guests must behave respectfully and comply with general rules of coexistence. If the rules are not respected, MH Apartments has the right to request the client to vacate the apartment without any compensation.